This past May, Wing Zone announced a groundbreaking partnership with Miso Robotics. This partnership introduces the installation of Flippy 2 robotics in all Wing Zone developments moving forward.
Wing Zone celebrates this partnership as the first fast-casual brand to implement technology at this level.
Wing Zone Franchises Stay On Top With Advanced Tech
However, this isn’t the first highly innovative technology Wing Zone has introduced into their quick service franchise. Since Capriotti’s acquisition in 2021, bringing technology to the fore has been a priority for the franchise, starting with their redesigned restaurant, streamlined menu and delivery format. This partnership with Miso Robotics is just the latest in Wing Zone’s pursuit of building the quick service franchise of the future.
The industry as a whole is long overdue for significant changes, especially where technology is concerned. While robotics companies have been developing tech that would enhance or smooth over many processes, few have stepped forward to help usher the quick service industry into the future.
"Our industry is in dire need of automation, and we are more than ready to deploy it at scale to continue growing our business,” said David Bloom, Chief Development and Operating Officer of Wing Zone, in the press release announcing the partnership.
Automation Helps Wing Zone Franchise Partners Focus on the Human Element
While the technology of this caliber helps usher Wing Zone franchise partners into the future and ahead of the industry, there are pressing issues happening today that Flippy 2 is already helping combat. The labor shortage has been an ongoing concern since the start of the pandemic, Flippy 2 relieves the pressure on franchise partners and their team members. With Flippy 2 in the kitchen, assisting with all fried menu items, the Wing Zone team can focus their energy where a human touch is most needed and appreciated: customer service.
As personable and responsive customer service and speed of service remains a crucial aspect of Wing Zone’s brand identity, team members and franchise partners will be able to focus their time and energy on responding to these interactions. Wing Zone’s partnership with Miso Robotics is one of the ways the franchise will be able to safeguard its integrity, even as we enter a new era of labor challenges.
Miso Robotics and Wing Zone: Making History Together
Of the collaboration, Mike Bell, CEO of Miso Robotics, said that “No other brand has accepted automation to this degree, and we don't take their trust in us lightly. We want to establish Wing Zone as the franchise of the future, and this is just the first step in doing so."
Interested in being a part of the future of quick service? Contact us today to learn more about opening your own Wing Zone franchise!